Making cooperation seamless
The challenges of a company that employs 45 000 knowledge workers in 100 countries dispersed around the world focus on two issues: making cooperation over barriers resulting from geography and business functions seamless, and the flow of knowledge and information effective.
In such a large and dispersed organization, it is crucial to find the right employees and use their skills to develop the entire organization. Thomson Reuters is facing this issue with organizational network analysis (ONA).
Network structure & culture
Where are the barriers to cooperation? Which locations and business functions have difficulties with the flow of information? Which people are most influential? Who plays the central role within every team? Who plays the key role for the flow of information between teams? Who is an expert in the organization and has knowledge that others search for? - these are the questions that the company answered with information about the network of cooperation between people and teams. Once, the company has answered these questions, a number of specific actions have been taken. Leaders began to work with influential people. Experts from around the world were joined in the communities of practices in areas important to the company. At regular meetings, influential employees began to present solutions that they think are worth introducing in the company. In the process of onboarding for directors, a meeting with people central in the teams the directors supervise started to be scheduled.
The effect? In an organization of 45 000 knowledge workers, several percent of the most important people were found and connected to each other and their skills were used to develop the entire organization.